Delivery and Returns...

Stock permitting, goods are normally dispatched within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays). Your order will be dispatched when every item is available. Once your order has been dispatched the delivery time and cost will depend on the option you choose:

·        Standard delivery (£4.95) - Your order will be delivered within 72 hours of dispatch (not ordering).

NB: For all packages over 2Kg, we do reserve the right to alter charges.  However, we will confirm charges prior to despatch should they be different from the above.

·        Express delivery (£9.95) - If ordered before 1p.m. Monday - Thursday your order should arrive before 3p.m. the next day.  If ordered before 1p.m. on Friday your order should arrive by 3pm on Monday.

NB: All packages over 2Kg in weight will be sent first class and therefore will be delivered between 1-3 days from dispatch.

      Unfortunately, at present we do not offer dispatch on a Saturday or Sunday and are only able to accept orders for UK delivery. 

Returns: Refunds & Exchanges (Online orders only)

Changed your mind? Don’t worry!

When you order from us we want you to be free from worry, so we extend to you our no quibble guarantee: you can return your order for any reason at all within 28 days of receipt for a full product refund or exchange. 

How to return or exchange:

·        There is no need to telephone us when sending a return.

·        Simply click on the button below and print off a Returns Form.

·        Fill in the Returns Form and enclose it in the parcel with the goods being returned.

·        The goods need to be in a perfect and saleable condition and in their original packaging with all tags and documentation in place.  If the goods do not reach us in a perfect and saleable condition, and in their original packaging then your right to a full refund may be affected.

·        The parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage.

·        Goods are returned at your expense.  This does not affect your statutory rights. If you require an exchange we will, unfortunately, charge for delivery on re-send.

·        Refunds will be actioned after the goods have been received back to our Clifton address below.  We aim to process all refunds within 3 days of receipt.

·        The return address is:

pod

24 The Mall

Clifton

Bristol

BS8 4DS

·        Alternatively, you may return the goods to one of our stores where we will be happy to provide you with an exchange or a refund.  Please bring the Packing Slip you received with the goods as well as the goods themselves.  The Packing Slip is your proof of purchase, and is needed to process the return.

Damaged or Faulty Goods

In the unlikely event that your order arrives damaged, faulty or does not contain the goods ordered please email customerservices@thepodcompany.co.uk or call 0117 3732564 immediately. Lines are open Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays).

Cancellation

If you wish to cancel an order, you may do so by contacting us at customerservices@thepodcompany.co.uk or by calling us on 0117 3732564 Monday to Friday 9.30a.m. to 5.30p.m (excluding bank holidays).You must do this as soon as possible.  If the order has already been packaged and arrangements have been made for it to be sent out to you, then you will need to follow our returns procedure outlined above.

Returns Refusal

Goods returned to us that do not meet our returns criteria will not be processed and you may be asked to arrange collection from our Clifton shop.