Help & FAQs

At pod, we're always happy to help! You can find answers to our most common questions below. Alternatively, you can contact us at any time by clicking here

Common Questions and Answers

Who are Pod?

Founded in Bristol in 2001, Pod offers an innovative and appealing collection of home and lifestyle gifts with an emphasis on style and fun. Our thriving stores in Cheltenham, Bristol and Oxford are now favourite destinations for perfect presents!

 

In 2006 we unveiled our website which aims to make gift shopping a relaxing and enjoyable experience from the comfort of your own home. With a choice of over 1000 products, sourced from all over the world you are sure to find something for everyone.

We are all enthusiastic shoppers and wholeheartedly believe that gift buying, giving and (especially) receiving should be fun!

We hope you like our website, do let us know your views, there is a quick and easy email facility on our 'contact us' page.

 

Happy Shopping!

 

Team Pod

 

You can find out more by clicking here

Tell me about ordering from your site

All orders are subject to acceptance and to availability of the goods ordered. We reserve the right to reject an offer to purchase by you at any time.

When an order is placed we will send an order confirmation email detailing the products ordered, and total cost of the order. We will send you a dispatch confirmation email which is also your receipt, as your product is shipped from our warehouse. Order acceptance and the completion of the contract between you and Podshop Ltd. will take place on dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before the order is shipped.

Non-acceptance of an order may be a result of one of the following; the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or the identification of a pricing or description error. If there are any problems with accepting your order we shall contact you.

Glassware & Delicate Items

All glassware and delicate items are carefully wrapped to ensure a safe delivery to your door.  In the unlikely event that any of the items have been damaged in transit please contact us within 24 hours of receipt.  Where possible we will offer to replace the damaged item.  However if this is not possible we will offer a full refund to the purchaser.

What payment methods do you accept?

Payment can be made by any major credit or debit card, excluding American Express, and will be debited from your account on dispatch of your order. You undertake that the credit/debit card you use to make a purchase from us is your own or your company's card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods you order from us.

Cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks.

If the issuer of your payment card refuses to, or does not for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All prices are inclusive of VAT (where applicable) at the current rates, and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. Please note that prices are subject to change without notice.

How much does delivery cost?

Delivery Costs

For most UK and overseas orders you will find the exact delivery costs when you add an item to your shopping cart. However we reserve the right to alter charges depending on the weight and destination of the package. If this is the case we will contact you before any additional charges are made.

UK Delivery - £3.95

First class delivery - Items are sent using Royal Mail 1st Class post.

Next Day Delivery - £8.95

Next-day delivery - Using Royal Mail Special Delivery service. If ordered before 1p.m. Monday - Thursday your order should arrive before 1p.m. the next day. If ordered before 1p.m. on Friday your order should arrive by 1p.m. on Monday.

Saturday Day Delivery - £11.95

Saturday delivery - You may select this option at anytime during the week before 1p.m. on Friday. If ordered before 1p.m. on Friday your order should arrive by 1p.m. on Saturday.

NB: All packages over 2kg in weight will be sent Standard Delivery First Class and for these we do reserve the right to alter charges. However, we will confirm charges prior to dispatch should they be different from the above.

Overseas Delivery - Europe/Switzerland £8.95 & Rest World £10.95 (Up to 1kg)

We are able to send items overseas weighing no more than 1kg using the Royal Mail International Signed For™ service. Delivery times and prices may vary depending on the destination and the weight of the package. Royal Mail tracks all International Signed For™ items until they leave the UK and then the item is handed over to the destination country's postal service as a priority item.

If your order weighs over 1kg we will contact you to inform you of your options and any additional charges before the payment is taken.

Delivery Option Order Value UK & Channel Islands EU Countries & Switzerland Other International
First class delivery Up to £60 £3.95  n/a n/a
  £60.01 and over FREE!  n/a  n/a
Next-day delivery Up to 2kg

£8.95

 n/a  n/a
International Signed For™ Up to 1kg  n/a £8.95 £10.95

How long does delivery of my order take?

We aim to dispatch your items within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays), stock permitting. Once your order has been dispatched the delivery time and cost will depend on the option you choose.

Standard Delivery is shipped by First Class Royal Mail post and should arrive within 3-5 working days.

For orders to Europe please allow 1-2 weeks for delivery and for Worldwide orders please allow 3-4 weeks for delivery.

How do I cancel an order?

If you wish to cancel an order, you may do so by contacting us at customerservices@thepodcompany.co.uk or by calling us on 0117 373 2564 Monday to Friday 9.30a.m. to 5.30p.m. (excluding Bank Holidays).You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then you will need to follow our returns procedure outlined in the point below.

How do I return an order?

Changed your mind? Don't worry!

When you order from us we want you to be free from worry, so we extend to you our no quibble guarantee:

You have 7 working days after receiving your goods to cancel your order.  If you would like to cancel your order you must tell us in writing; you can do this by email or by opening a support ticket on the website within the 7 day cancellation period.  We count notice as being given from the day on which the email is sent or the ticket is opened.

During this 7 day cancellation period you have a duty to ensure that we receive the goods and that no damage is incurred while they’re sent back to us. All customers have 28 days to return the items to us from the date your order was placed.

Once we receive your items back here at Pod HQ, we will give you a full refund of the price paid for the products providing they reach us in their original condition. If the products are faulty or damaged we will also refund their original delivery charge, however, you are responsible for the cost of their return.

We are unable to offer our returns policy on earrings due to hygiene reasons.

For gift-wrapped items, there is no cancellation period on the gift-wrapping option and we therefore cannot refund the cost of this.

How to return or exchange:

  • There is no need to telephone us when sending a return.
  • If you have an account with us simply log into your My Account area and open a Customer Support Ticket to request a refund. If you do not have an account with us please send an email to customerservices@thepodcompany.co.uk informing us of your cancellation request.
  • Then pop the items in the post and send them to our return address: pod, 24 The Mall, Clifton, Bristol, BS8 4DS

Please note that all corporate orders carry a different returns policy. Please contact us more details.

What is your privacy & security policy?

This is a secure website. All online orders are encrypted and sent through our secure server, using SSL technology, to prevent information being intercepted. We use an Extended Validation (EV) SSL certificate, which means that you can be even more secure in the knowledge that your details are secure. EV certificates require further background checks and information in order to acquire, and certify the authenticity of the purchasing organization.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act, 1998. In general, we use the personal information and other data that we collect from you to fulfil orders, identify personal preferences and match your needs with relevant products and services provided by us. We only do this to provide you with the best possible service. The information which you provide us with may also be shared with our associated companies who may also contact you from time to time by email with information, products or services which may be of interest to you. If you do not wish to receive information from us or our associated companies in the future please manage your subscription preferences with 'My Account'.

Cookies are used on this website. A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting the website our computer server may recognise the cookie, giving us information about your last visit. We use cookies to recognise and retrieve individual customer profiles, for example recognition at logon.

Most browsers accept cookies automatically however if you enter the site with cookie support de-activated you will be re-directed to a page which displays an explanation of cookies and their usage on the site. There will also be instructions detailing how to turn on the cookie functionality.

What are the WEEE Regulations?

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The regulations mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.


We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.


For example, if a customer bought a new alarm clock from us we would accept their old alarm clock and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.


You can recycle your old electricals with us.
Just pop the item in the post and return it to: Pod, 24 The Mall, Clifton, Bristol, BS8 4DS.  Alternatively if would prefer you can bring it to any of our stores and we will dispose of it for you. All postage and packaging is to be paid for by the customer for the returned recyclable item.

 

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

 

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.    

 

 

How do I find out how much I will be charged in GBP if I converted my order to euro's?

We have recently introduced a currency convertor to our website helping international customers shop more efficiently, this can be found on the top right hand corner of each page. Once you have selected a currency you can at any stage convert back to the original setting of GBP. We clearly state on the shopping basket page that all transactions are processed in GBP so if you would like to know the exact GBP amount that you will be charged, please convert the currency tab back to GBP.

All confirmation emails that customers receive clearly state the GBP amount they will be charged.

Which Currency Convertor feed does Pod use?

Pod uses www.xe.com when calculating the currency conversion.

XE™ is the world's favourite provider of online Internet foreign exchange tools and services. Independent rankings consistently confirm that more people - and websites - use their wide variety of currency tools than any others.