Pod first started trading in Clifton, Bristol in the autumn of 2001. A second shop followed in Montpellier, Cheltenham in 2003 and our website launched in November 2006.

Our aim is to offer an innovative and appealing collection of home and lifestyle products that make ideal gifts. We are all enthusiastic shoppers and wholeheartedly believe that gift buying, giving and (especially) receiving should be fun!

You can find out more by clicking here

All orders are subject to acceptance and to availability of the goods ordered. We reserve the right to reject an offer to purchase by you at any time.

When an order is placed we will send an order confirmation email detailing the products ordered, and total cost of the order. We will send you a dispatch confirmation email which is also your receipt, as your product is shipped from our warehouse. Order acceptance and the completion of the contract between you and Podshop Ltd. will take place on dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before the order is shipped.

Non-acceptance of an order may be a result of one of the following; the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or the identification of a pricing or description error. If there are any problems with accepting your order we shall contact you.

Payment can be made by any major credit or debit card, excluding American Express, and will be debited from your account on dispatch of your order. You undertake that the credit/debit card you use to make a purchase from us is your own or your company?s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods you order from us.

Cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks.

If the issuer of your payment card refuses to, or does not for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All prices are inclusive of VAT (where applicable) at the current rates, and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. Please note that prices are subject to change without notice.

You can always find the exact delivery costs when you add an item to your shopping cart.

UK Delivery

Standard Delivery - Items are sent using Royal Mail 1st Class post.

Express delivery - Using Royal Mail Special Delivery service. If ordered before 1p.m. Monday - Thursday your order should arrive before 1p.m. the next day. If ordered before 1p.m. on Friday your order should arrive by 1pm on Monday.
NB: All packages over 2kg in weight will be sent Standard Delivery First Class and for these we do reserve the right to alter charges. However, we will confirm charges prior to dispatch should they be different from the above.

Overseas Delivery

We are able to send items overseas weighing no more than 2kg using the Royal Mail International Signed For™ service. Delivery times may vary depending on the destination. Royal Mail tracks all International Signed For™ items until they leave the UK and then the item is handed over to the destination country's postal service as a priority item.

We aim to dispatch your items within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays), stock permitting. Once your order has been dispatched the delivery time and cost will depend on the option you choose.

If you wish to cancel an order, you may do so by contacting us at customerservices@thepodcompany.co.uk or by calling us on 0117 373 2564 Monday to Friday 9.30a.m. to 5.30p.m. (excluding Bank Holidays).You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then you will need to follow our returns procedure outlined in the point below.

Changed your mind? Don?t worry!

When you order from us we want you to be free from worry, so we extend to you our no quibble guarantee: you can return your order for any reason at all within 28 days of receipt for a full product refund or exchange.

How to return or exchange:

• There is no need to telephone us when sending a return.
• Simply log into your ?My Account? area and open a Customer Support Ticket to request a refund. We'll then get back to you with a special returns code and form.
• The goods need to be in a perfect and saleable condition and in their original packaging with all tags and documentation in place. If the goods do not reach us in a perfect and saleable condition, and in their original packaging then your right to a full refund may be affected.
• The parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage.
• Goods are returned at your expense. This does not affect your statutory rights. If you require an exchange we will charge for delivery on re-send.
• Refunds will be actioned after the goods have been received back to our Clifton address below. We aim to process all refunds within 3 days of receipt.
• The return address is: pod, 24 The Mall, Clifton, Bristol, BS8 4DS

Alternatively, you may return the goods yourself to one of our stores where we will be happy to provide you with an exchange or a refund. Please bring the Packing Slip you received with the goods as well as the goods themselves. The Packing Slip is your proof of purchase, and is needed to process the return.

This is a secure website. All online orders are encrypted and sent through our secure server, using SSL technology, to prevent information being intercepted. We use an Extended Validation (EV) SSL certificate, which means that you can be even more secure in the knowledge that your details are secure. EV certificates require further background checks and information in order to acquire, and certify the authenticity of the purchasing organization.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act, 1998. In general, we use the personal information and other data that we collect from you to fulfil orders, identify personal preferences and match your needs with relevant products and services provided by us. We only do this to provide you with the best possible service. We will not pass your personal information on to any third party.

Cookies are used on this website. A cookie is a piece of information that is stored on your computer?s hard drive by your web browser. On revisiting the website our computer server may recognise the cookie, giving us information about your last visit. We use cookies to recognise and retrieve individual customer profiles, for example recognition at logon.

Most browsers accept cookies automatically however if you enter the site with cookie support de-activated you will be re-directed to a page which displays an explanation of cookies and their usage on the site. There will also be instructions detailing how to turn on the cookie functionality.