Help & FAQs

Founded in Bristol in 2001, Pod offers an innovative and appealing collection of home and lifestyle gifts with an emphasis on style and fun. Our thriving stores in Cheltenham, Bristol and Oxford are now favourite destinations for perfect presents!

In 2006 we unveiled our website which aims to make gift shopping a relaxing and enjoyable experience from the comfort of your own home. With a choice of over 1000 products, sourced from all over the world you are sure to find something for everyone.

We are all enthusiastic shoppers and wholeheartedly believe that gift buying, giving and (especially) receiving should be fun!

We hope you like our website, do let us know your views, there is a quick and easy email facility on our 'contact us' page.

Happy Shopping!

Team Pod

You can find out more by clicking here

All orders are subject to acceptance and to availability of the goods ordered. We reserve the right to reject an offer to purchase by you at any time.

When an order is placed we will send an order confirmation email detailing the products ordered, and total cost of the order. We will send you a dispatch confirmation email which is also your receipt, as your product is shipped from our warehouse. Order acceptance and the completion of the contract between you and Podshop Ltd. will take place on dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before the order is shipped.

Non-acceptance of an order may be a result of one of the following; the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or the identification of a pricing or description error. If there are any problems with accepting your order we shall contact you.

Payment can be made by any major credit or debit card, excluding American Express, and will be debited from your account on dispatch of your order. You undertake that the credit/debit card you use to make a purchase from us is your own or your company's card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods you order from us.

Cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks.

If the issuer of your payment card refuses to, or does not for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All prices are inclusive of VAT (where applicable) at the current rates, and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. Please note that prices are subject to change without notice.

Delivery Costs

For most UK and overseas orders you will find the exact delivery costs when you add an item to your shopping cart. However we reserve the right to alter charges depending on the weight and destination of the package. If this is the case we will contact you before any additional charges are made.

UK Delivery

First class delivery - Items are sent using Royal Mail 1st Class post.

Next-day delivery - Using Royal Mail Special Delivery service. If ordered before 1p.m. Monday - Thursday your order should arrive before 1p.m. the next day. If ordered before 1p.m. on Friday your order should arrive by 1p.m. on Monday.

Saturday delivery - You may select this option at anytime during the week before 1p.m. on Friday. If ordered before 1p.m. on Friday your order should arrive by 1p.m. on Saturday.

NB: All packages over 2kg in weight will be sent Standard Delivery First Class and for these we do reserve the right to alter charges. However, we will confirm charges prior to dispatch should they be different from the above.

Overseas Delivery

We are able to send items overseas weighing no more than 2kg using the Royal Mail International Signed For™ service. Delivery times and prices may vary depending on the destination and the weight of the package. Royal Mail tracks all International Signed For™ items until they leave the UK and then the item is handed over to the destination country's postal service as a priority item.

If your order weighs over 2kg we will contact you to inform you of your options and any additional charges before the payment is taken.

We aim to dispatch your items within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays), stock permitting. Once your order has been dispatched the delivery time and cost will depend on the option you choose.

If you wish to cancel an order, you may do so by contacting us at customerservices@thepodcompany.co.uk or by calling us on 0117 373 2564 Monday to Friday 9.30a.m. to 5.30p.m. (excluding Bank Holidays).You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then you will need to follow our returns procedure outlined in the point below.

Changed your mind? Don't worry!

When you order from us we want you to be free from worry, so we extend to you our no quibble guarantee:

In accordance with the Consumer Protection Distance Selling Regulations 2000 (DSRs) UK customers have 7 working days after the day on which the goods are received to exercise your rights to cancel your order.  If you wish to cancel your order you must inform us in writing; you can do this by email or by opening a support ticket within the 7 day cancellation period.  Notice is deemed to have been given from the day on which the email is sent or the ticket is opened.

During this cancellation period you as the consumer have a duty under the DSRs to take reasonable care of the goods themselves and to ensure that we receive the goods and no damage is incurred whilst in transit.

Where you exercise your statutory right to cancel we will make a full refund on the price paid for the products and the original delivery charge.  However you as the consumer are responsible for the cost of the return.

If you have selected the gift wrap option you are granting your permission for us to start the additional services before the end of the cancellation period and this cost will therefore not be refunded.

All customers are able to cancel their order within 28 days of receipt and we will issue a refund on the price paid for the goods providing that they are returned to us in a perfect re-saleable condition. 

How to return or exchange:

• There is no need to telephone us when sending a return.
• Simply log into your My Account area and open a Customer Support Ticket to request a refund or send an email to customerservices@thepodcompany.co.uk informing us of your cancellation request.
• Then pop the items in the post and send to our return address: pod, 24 The Mall, Clifton, Bristol, BS8 4DS

This is a secure website. All online orders are encrypted and sent through our secure server, using SSL technology, to prevent information being intercepted. We use an Extended Validation (EV) SSL certificate, which means that you can be even more secure in the knowledge that your details are secure. EV certificates require further background checks and information in order to acquire, and certify the authenticity of the purchasing organization.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act, 1998. In general, we use the personal information and other data that we collect from you to fulfil orders, identify personal preferences and match your needs with relevant products and services provided by us. We only do this to provide you with the best possible service. The information which you provide us may also be shared with our associated companies who may also contact you from time to time by email with information, products or services which may be of interest to you. If you do not wish to receive information from us or our associated companies in the future please manage your subscription preferences with 'My Account'.

Cookies are used on this website. A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting the website our computer server may recognise the cookie, giving us information about your last visit. We use cookies to recognise and retrieve individual customer profiles, for example recognition at logon.

Most browsers accept cookies automatically however if you enter the site with cookie support de-activated you will be re-directed to a page which displays an explanation of cookies and their usage on the site. There will also be instructions detailing how to turn on the cookie functionality.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The regulations mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new alarm clock from us we would accept their old alarm clock and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

You can recycle your old electricals with us.
Just pop the item in the post and return it to: Pod, 24 The Mall, Clifton, Bristol, BS8 4DS.  Alternatively if would prefer you can bring it to any of our stores and we will dispose of it for you. All postage and packaging is to be paid for by the customer for the returned recyclable item.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.    

To beat the Christmas rush, make sure you post before the recommended last posting date.

International Mail

Friday 2rd December - Far East (including Japan), Australia and New Zealand

Wednesday 7th December - Eastern Europe, USA and Canada

Friday 9th December - Western Europe

UK Mail

Monday 19th December - First Class and Recorded Signed For

Thursday 22rd December - Next Day Delivery

Friday 23rd December - Next Day Delivery with Saturday Guarantee